FAQ
Frequently Asked Questions (FAQ)
GENERAL QUESTIONSQ: What types of clothing do you offer?
A: We offer a wide range of clothing items, including casual wear and formal wear, for both men and women.
Q: Do you have physical stores?
A: Currently, we are an online-only store, allowing us to offer a wide range of products to customers worldwide.
ORDERING & PAYMENT
Q: How can I place an order?
A: You can place an order by browsing our online catalog, adding items to your cart, and proceeding to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: At the moment we only accept Bank Deposits. You will get a bank account information immediately after you complete your order.
Q: Can I cancel or modify my order after it has been placed?
A: If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
SHIPPING & DELIVERY
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on your location.
Q: How long does shipping take?
A: Shipping times vary depending on your location. Typically, domestic orders take 3-7 business days, while international orders can take 7-21 business days.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Return Policy page for more details.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions.
Q: Can I exchange an item?
A: No, exchanges are no possible.
PRODUCTS & SIZING
Q: How do I find the right size?
A: Each product page includes a size guide to help you find the perfect fit. If you're still unsure, feel free to contact our customer service team for assistance.
Q: What materials are your clothes made from?
A: Our clothing is made from a variety of high-quality materials, including cotton, polyester, wool, and more. Specific material details are listed on each product page.
Q: Do you offer custom or personalized clothing?
A: Currently, we do not offer custom or personalized clothing. However, we are constantly expanding our product offerings, so stay tuned!
CUSTOMER SUPPORT
Q: How can I contact customer support?
A: You can reach our customer support team via email at info@spolez.com. Our team is available Sunday through Thursday, 8 AM to 4 PM (GMT+4).
Q: Do you have a live chat option?
A: Yes, we offer live chat support on our website during business hours. Look for the chat icon in the bottom right corner of the page.